Frequently Asked Questions

Everything you need to know about shopping with Notched.

How do I determine the right size for me?

Each product page features a detailed 'Size Guide' button with specific measurements. We recommend comparing these measurements against your favorite fitting garment to ensure a perfect fit every time.

What is your return and exchange policy?

We offer a 30-day return window for all unworn items in their original packaging with tags attached. Exchanges are free, while returns for a refund may be subject to a small shipping fee depending on your location.

How long will it take for my order to arrive?

Standard shipping typically takes 3-7 business days. We also offer expedited shipping options at checkout if you need your items sooner. You will receive a tracking number via email as soon as your order ships.

Are your materials sustainably sourced?

At Notched, we are committed to ethical fashion. We partner with manufacturers who prioritize high-quality, durable textiles and fair labor practices to minimize our environmental footprint.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.

Can I modify or cancel my order after it has been placed?

Because we aim to process orders as quickly as possible, we can only accommodate changes or cancellations within 60 minutes of the order being placed. Please contact our support team immediately for assistance.